Servers: Online Guarantee

1. 99.9% Uptime Guarantee

(1.) Coverage
This 99.9% uptime guarantee applies to any CheetaHosting client in good financial standing with CheetaHosting at the time of a service outage.

(2.) Service Level
CheetaHosting endeavors to have the content of your web site available for http access by any party in the world 99.9% of the time.

(3.) Credits
In the event that your web site is not available for more than 99.9%, CheetaHosting will credit the following month's service fee as follows. For any shared hosting client, such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.

 

In order for you to receive a credit on your account, you must request such credit within ten (10) days after you experienced the down time. You must request credit by sending an electronic mail message using our email form HERE.  For security, the body of this message must contain your account number, the dates and times of the unavailability of your website, and such other customer identification requested by CheetaHosting. Credits will usually be applied within sixty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

(4.) Restrictions
Credits shall not be provided to you in the event that you have any outage resulting from (1.) scheduled maintenance as posted from time to time at CheetaHosting, (2.) your behavior or the performance or failure of your equipment, facilities or applications, or (3.) circumstances beyond CheetaHosting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site, or (4.) a client breaking any item in CheetaHosting's "terms of conditions and acceptable use policy" causing a machine to fail as a result.

2. Price Freeze Guarantee

CheetaHosting guarantees for as long as you are a continuous client, in good financial standing, and you keep renewing your contract for web hosting service, we guarantee that you will be locked into paying today's web hosting prices forever. If your web hosting package gets upgraded with new features, more web space or bandwidth we will add these additional new services to your account for free while keeping your low price in tact. This guarantee applies to all CheetaHosting shared web hosting accounts, reseller plans, dedicated servers and E-Business solutions. We must be notified of the wish to upgrade the package to the new features, more web space or bandwidth.

3. 30 Day Money Back Guarantee

At CheetaHosting customer satisfaction is our main priority! Each of CheetaHosting's services carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of usage you will be given a full refund of the monthly fees excluding setup fees, add-ons, overages, or domain registration. Setup fee will be retroactively charged if waived or discounted in the original charge. Setup fees are only refundable if the account order is canceled prior to activation. Refunds are requested through you control panel. No refund is available after the 30th day. All cancellations must be received through our web site as per the deadlines indicated. Phone requests will not constitute acceptance of any cancellation.